Shipping Availability
At this time, we offer shipping and delivery services within Manitoba only. As SAZI expands, shipping to additional Canadian provinces may become available in the future.
Shipping Rates
We offer free shipping on eligible orders of $100 CAD or more before taxes to qualifying addresses within Manitoba.
For eligible orders under $100 CAD, a $20 shipping fee will apply.
Additional shipping charges may apply in certain circumstances, including remote or hard-to-service locations. Any applicable shipping charges will be displayed at checkout whenever possible.
Proof of Age Required
Age verification is required for every shipment, without exception.
All orders containing age-restricted products will be shipped using an age-verification service. The recipient may be required to present valid government-issued photo identification at the time of delivery or pickup.
The person receiving the package must meet the applicable legal age requirements.
If a package is returned to sender because the recipient cannot provide acceptable proof of age, the order may not be eligible for a refund, subject to our Return and Refund Policy and applicable law.
Please do not place an order if you do not meet the applicable legal age requirement for the province in which you reside or receive the order.
Order Processing
We process in-stock orders Monday through Friday, excluding Canadian statutory holidays.
Most in-stock orders placed before 12:00 PM Central Time (CT) are typically processed and shipped within 1–2 business days.
Processing times are estimates and are not guaranteed. Additional processing time may be required if we need to verify information or resolve an issue with your order.
If we need additional information, we may contact you by phone or email. Please make sure that the contact information provided during checkout is accurate and current.
Shipping & Delivery Times
Delivery times vary depending on the destination, carrier, weather conditions, service interruptions, and other circumstances outside our control.
Once an order has been transferred to the carrier, estimated delivery dates provided by the carrier are estimates only and are not guaranteed by SAZI.
Please monitor your tracking information and make the necessary arrangements to receive your package, particularly because proof of age may be required upon delivery or pickup.
Delayed or Lost Packages
We understand that shipping delays can be frustrating. However, a package that is delayed or still showing as in transit is not automatically considered lost.
If tracking information indicates that a package may be missing, please contact us. We may open an investigation with the shipping carrier to determine the status of the shipment.
A refund for a lost shipment will generally be considered only after:
- the package has been returned to our warehouse; or
- the shipping carrier has officially confirmed that the package is lost.
Refunds will generally not be issued solely because a shipment arrives later than originally estimated, including delays caused by weather, carrier disruptions, missed delivery attempts, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
Once the carrier confirms that an eligible shipment has been lost, we will process the appropriate resolution in accordance with our Return and Refund Policy.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Orders returned because of an incorrect or incomplete address, an unclaimed package, unsuccessful delivery attempts, or other circumstances attributable to the recipient may be subject to additional shipping or return charges as permitted by applicable law and our Return and Refund Policy.
Questions About Your Shipment
If you have questions regarding an order or shipment, please contact SAZI Customer Service and include your order number so that we can assist you as quickly as possible.