Return, Refund & Warranty Policy

Last Updated: September 2026

At SAZI, we want our customers to shop with confidence. Please review this Return, Refund & Warranty Policy carefully before making a purchase.

This policy applies to purchases made through SAZI in Manitoba and is subject to applicable federal and Manitoba laws. Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be waived under applicable consumer protection laws.

1. Returns

SAZI accepts eligible returns within 30 days of delivery or in-store purchase.

To qualify for a return:

• The product must be unused and in the same condition in which it was received.
• The product must be in its original packaging.
• A valid receipt or other proof of purchase is required.
• The product must not be classified as final sale or non-returnable.

Please contact SAZI before returning any merchandise.

Our voluntary 30-day return policy is separate from any cancellation, refund, or other rights that may apply under Manitoba consumer protection legislation.

2. Final Sale & Non-Returnable Products

For health, hygiene, and safety reasons, certain products are final sale and are generally not eligible for voluntary returns or exchanges.

These include:

• E-liquids
• Atomizer tanks
• Rebuildable atomizers
• Mechanical mods
• Battery cells
• Coils
• Drip tips
• Replacement parts
• Certain accessories
• Clearance products
• Products marked Final Sale or As Is

A final-sale designation does not limit any rights or remedies available to a customer under applicable law, including rights that may apply to defective merchandise.

3. Age Verification

Vapour products are not sold or supplied to persons under 18 years of age in Manitoba.

Age verification may be required when placing or receiving an order.

Customers are responsible for providing accurate recipient information and ensuring that an eligible recipient is available to satisfy applicable age-verification requirements.

If a shipment cannot be delivered because the required age verification cannot be completed and the package is returned to SAZI, any refund or reshipment will be handled after the package has been returned and processed.

Applicable shipping, return-shipping, or other reasonable costs associated with an unsuccessful delivery may be deducted where permitted by law.

Nothing in this section limits any refund or cancellation rights provided by applicable law.

4. Incorrect Address, Unclaimed & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping and recipient information.

If a shipment is returned to SAZI for reasons outside our control, including:

• Incorrect or incomplete shipping address
• Incorrect recipient information
• Unclaimed package
• Failed delivery attempts
• Failure to complete required age verification
• Other customer-related delivery issues

SAZI may deduct reasonable costs actually incurred in connection with the unsuccessful shipment and return.

Where applicable and permitted by law, a restocking fee of up to 20% may also apply to eligible returned merchandise.

If an order originally qualified for free shipping, the applicable shipping cost may be deducted from an eligible refund where permitted by law.

If you request that an eligible returned package be shipped again, you will be responsible for the additional shipping cost.

5. Delayed or Lost Packages

Shipping estimates are estimates and are not guaranteed unless expressly stated otherwise.

A package that is delayed but remains in transit does not automatically qualify for a refund.

If tracking information indicates that a shipment may be lost, SAZI may open an investigation with the applicable carrier.

Where appropriate, a refund or replacement will be processed after:

• The carrier confirms that the shipment is lost;
• The package is returned to SAZI; or
• A refund or other remedy is otherwise required by applicable law.

Customers retain any rights they may have under Manitoba consumer protection legislation regarding goods that are not delivered within the time required by law.

6. Wrong or Missing Items

If SAZI made an error in fulfilling your order, please contact us within 5 days of delivery.

Please provide:

• Your order number
• A description of the problem
• The affected product(s)
• Photographs or other supporting information, where appropriate

We will investigate and correct verified fulfillment errors as quickly as reasonably possible.

If SAZI requests the return of an incorrectly shipped product, we will provide appropriate return instructions and, where applicable, a prepaid return shipping label.

7. Limited Warranty

Disposable Products

Eligible disposable products are covered by a 48-hour limited warranty beginning on the date of delivery or in-store purchase.

Original packaging and valid proof of purchase are required.

Devices

Eligible devices are covered by a 30-day limited warranty beginning on the date of delivery or in-store purchase.

Original packaging and valid proof of purchase are required.

These voluntary warranty periods do not limit any rights or remedies available under applicable law.

8. What May Be Covered

Subject to inspection and verification, manufacturing defects may include:

• LED or display malfunction
• Charging port malfunction
• Battery-related device malfunction
• Auto-firing
• Internal chip or electronic malfunction

Minor cosmetic variations or manufacturing imperfections that do not materially affect normal operation are generally not considered defects.

9. What Is Not Covered

The voluntary SAZI warranty does not cover damage or failure resulting from:

• Dropping or physical abuse
• Water or liquid damage
• Juice spillage
• Fire or excessive heat
• Improper charging
• Over-tightening
• Stripped or damaged threads
• Damaged or crooked 510 connections
• Broken glass
• Cosmetic scratches or finish damage
• Normal wear and tear
• Leaking tanks
• Lost components
• Failure to follow manufacturer instructions
• Unauthorized repair or modification
• Improper or unintended use
• Products outside the applicable warranty period

Modification of a product may void the voluntary manufacturer's or SAZI warranty.

10. Warranty Exchanges

Products confirmed to be DOA (Dead on Arrival) or otherwise covered by the applicable warranty may qualify for replacement.

Where inventory permits, SAZI will generally replace the defective product with the same product and colour.

If the identical product is unavailable, SAZI may offer another appropriate resolution based on available inventory and the circumstances of the claim.

This section does not limit any remedy that may otherwise be required under applicable law.

11. Warranty Return Shipping

For voluntary warranty claims, customers may be responsible for shipping the product to SAZI unless:

• The problem resulted from an error by SAZI;
• SAZI provides a prepaid return label; or
• Applicable law requires otherwise.

For an approved warranty replacement, SAZI will generally ship the replacement product back to the customer without an additional standard shipping charge.

12. Refunds

After an eligible returned product has been received and inspected, SAZI will notify you of the status of your return.

Approved refunds under our voluntary return policy are generally processed within 7 business days after inspection.

Refunds will normally be issued to the original payment method.

If a refund to the original payment method cannot reasonably be processed, SAZI may offer another permitted refund method or store credit, where appropriate and permitted by law.

Financial institutions and payment providers may require additional processing time before a refund appears on your account.

Original shipping charges are generally non-refundable for voluntary returns unless:

• The return resulted from an error by SAZI; or
• A refund of those charges is required by applicable law.

Where Manitoba law provides a statutory right to cancel an Internet agreement, the applicable statutory refund requirements will apply instead of any inconsistent provision of this voluntary return policy.

13. Store Credit

Where appropriate and permitted by law, SAZI may offer store credit for eligible returns.

Store credit may be issued electronically and applied toward a future eligible purchase.

Store credit will not be substituted for a monetary refund where applicable law requires the refund to be made in another manner.

14. Manitoba Internet Purchase Rights

Purchases made through our website may be subject to the Internet Agreement provisions of Manitoba's Consumer Protection Act.

Depending on the circumstances, Manitoba consumers may have statutory cancellation rights, including certain situations involving required information not being provided or goods not being delivered within the period required by law.

Where an Internet agreement is validly cancelled under applicable Manitoba legislation, SAZI will provide the refund and other remedies required by law.

Nothing in this Return, Refund & Warranty Policy restricts those statutory rights.

15. How to Request a Return or Warranty Claim

Please contact SAZI before returning merchandise.

Include:

• Your order number
• Proof of purchase
• A description of the issue
• Photos or video, where applicable

Customer Support
support@sazivape.ca

We will review your request and provide return instructions where appropriate.

16. Return Address

Do not send merchandise to SAZI until you have received return instructions.

For approved returns:

• Package the merchandise securely.
• Use a shipping service that provides tracking.
• Consider shipping insurance for higher-value merchandise.
• Keep your tracking information until your return has been completed.

Return Address

SAZI
[RETURN ADDRESS PENDING]

SAZI is not responsible for returned merchandise lost or damaged during customer-arranged return transit, except to the extent otherwise required by applicable law.